I know two angels
I know two angels..
The one started to work at Woolcrate June 1st 2019. I always tell customers that I am 100% sure Ros invented knitting. Ros knows everything about knitting without ever boasting about it. She is a calm presence in the shop and never gets rattled, even in the face of drama or crises. She has a wicked sense of humour and loves to pull pranks on people. I am so proud of her: despite being born a few decades before me, she does not shy away from technological challenges and is the first to pick up mistakes when we cash up at the end of the day.
On May 4th 2020 the other angel helped us out after the hard lockdown – she welcomed customers at the door, took their temperature and wrote their contact details down. And then she stayed. From day one Annerie chatted with anyone and everyone. And she has not stopped since. She is a wealth of information and knows everyone’s stories, projects and business references. She remembers names, brands, details, codes, numbers and colours at the drop of a hat.
She teaches crochet lessons in such a relaxed informal manner and has a wonderful hearty laugh!
These two angels see to the day to day running of Woolcrate.
Recently I took the time to revisit and reread the reviews and comments we have received from our customers. Two things stood out: 1.) Ros and Annerie’s friendliness and helpfulness 2.) their knowledge and willingness to share it.
Today I want to commend these two angels without reservation. Thank you, ladies, for making Woolcrate a safe haven for many people – even if it’s just a quick hello at the gate. Thank you for your competence and commitment. I love working with the two of you!